Privacy Policy

Effective July 3, 2026

This Privacy Policy explains how SendPaw ("we", "us") collects, uses, and protects information when you use our transactional email service (the "Service").

1. Information we collect

Account information: your email address, display name, and authentication credentials.

Sending data: the domains you add, API keys you generate, and metadata about messages you send (recipient address, subject, timestamps, and delivery status).

Usage & billing: credit balance, transactions, and records of payments processed by our payment provider.

2. How we use information

We use your information to operate and secure the Service, deliver your email, provide analytics and logs, process payments, prevent abuse, and communicate with you about your account.

3. Message content

We process the content of messages you submit solely to deliver them and to provide delivery, bounce, and complaint reporting. We do not sell message content, and we do not use it for advertising.

4. Sharing

We share data with infrastructure and payment providers strictly as needed to run the Service, and when required by law. We do not sell your personal information.

5. Data retention

We retain account and sending metadata for as long as your account is active and as required to meet legal, accounting, and abuse-prevention obligations.

6. Security

Passwords are hashed, API keys are stored as hashes, and access is restricted. No system is perfectly secure, but we take reasonable measures to protect your data.

7. Your rights

You may access, correct, or delete your account information from your dashboard settings, or by contacting us. You can also close your account at any time.

8. Changes

We may update this policy from time to time. Material changes will be reflected by the effective date above.

9. Contact

Questions about privacy? Email [email protected] or visit our contact page.

This document is provided for general information and is not legal advice. Consult a qualified professional to ensure compliance for your jurisdiction.